DELL General Information

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We are dedicated to acknowledging your request within 2 business days from the time it is received. Furthermore, we ensure that all issues are resolved within 5 business days, providing timely and effective support. To submit a request, please click here.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">User Guide instructions </a></p>\n<p><font color=\"#FF0000\"> Please note:<br> • Only the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.<br> <br> • A ticket can be reopened within 10 days of the initial response time. If your request exceeds this period, reaching the 11th day, you will be required to submit a new ticket for further assistance. </font></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","announcementMessage":"Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. We are dedicated to acknowledging your request within 2 business days from the time it is received. Furthermore, we ensure that all issues are resolved within 5 business days, providing timely and effective support. To submit a request, please click here.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the [User Guide instructions |https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx]\n\n{color:#FF0000} Please note:\n•\tOnly the individual who initially requested the ticket has access to view its history. Additionally, it is important to download your documentation as soon as possible to guarantee possession of the information you have requested.\n\n•\tA ticket can be reopened within 10 days of the initial response time. 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We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. 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